The fastest way to reach us is by email.
What to email us about
- Account help — login problems, profile issues, subscription questions.
- Privacy and data requests — access, correction, or deletion of your data.
- Account deletion — if you can't use the in-app option. See how to delete your account.
- Reporting another user — harassment, abuse, safety concerns.
- Bugs and feedback — what's broken, what could be better.
- Press and partnerships — we'll get back to you.
Tip: If you're emailing about an account issue, please send from the email address linked to your Datetris account so we can verify and help you faster.
Response time
We aim to respond within 2–3 business days. Privacy and deletion requests are handled within 30 days as required by law.